By calling the standardised authority phone number 115, citizens can obtain information on issues that concern them, regardless of whether they have anything to do with the local authority district, state or federation.
From the citizen's point of view, having a standardised telephone number to call somebody in public administration not only saves time and costs, above all it will also improve the service quality due to the good and fast accessibility, competent advice, as well as the fact that most issues can be dealt with during the first call.
The introduction of 115 would not only mean a more effective structuring of the telephone information service on the part of the local authority districts, above all it would release the technical level from routine inquiries and simple business processes.
Since 2010, several local authority districts in the Rhine-Neckar metropolitan region (MRN) have been striving to jointly implement a standardised public authority call number in order to achieve even greater operating efficiency for the partners involved.
