A modern and efficient administration is an important locating factor for innovative and competitive regions, since both local inhabitants as well as companies expect public administration to meet high standards with regard to speed and service. Extensive and convenient access channels to services provided by public authorities are in as much demand as a fast completion of procedures. This is why the Rhine-Neckar Metropolitan Region (MRN) has set itself the task of optimising its administrative workflows and structures. In doing so, the focus is directed at the points of contact between business and administration in order to accelerate processes, cut costs and dismantle bureaucratic obstacles on both sides.
The concrete needs of both companies and authorities serve as orientation. What are the pressing problems affecting communication between business and administration? Where is the greatest potential for achieving more efficiency? Which administrative processes can benefit from standardised solutions for creating added value?
Around 300 representatives from the business sector, administration, chambers of commerce and science are working with MRN GmbH on speeding up the establishment of an efficient and modern administration in the region. E-government is giving a significant impetus here. The specific application of information and communication technologies allows for new co-operative approaches for organising faster, less complicated and more customer-friendly administrative processes.
This is particularly true in the MRN, which is spread over three federal states and comprises 156 municipal administration authorities that perform administrative duties. For this reason, the MRN has been a model region throughout Germany for cooperative e-government in federal structures since December 2010.
At the annual “Business meets Administration” regional conference, the progress that has been made on the projects is presented and discussed with decision-makers and experts from the worlds of business, politics and administration.